Shipping and Delivery Policy

At Unique Store, we are committed to providing reliable shipping and delivery services while protecting consumer rights in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Shipping Coverage

We currently ship to all cities and regions within the Kingdom of Saudi Arabia through our approved shipping partners.

Please note that large appliances such as air conditioners, refrigerators, washing machines, and televisions may require special delivery arrangements depending on the destination and product size.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

During promotional campaigns, holidays, or peak seasons, processing may take longer. Customers will be notified if any significant delay occurs.

Delivery Time

Estimated delivery times are as follows:

  • Major cities: 2–5 business days
  • Other cities and remote areas: 3–7 business days
  • Large appliances: 3–10 business days depending on location and shipping provider.

Delivery times are estimates only and may be affected by public holidays, weather conditions, shipping carrier delays, or other circumstances beyond our control.

Shipping Charges

Shipping fees are calculated during checkout based on:

  • Delivery location
  • Product size and weight
  • Selected shipping method

Free shipping promotions may be offered during special campaigns and will be clearly indicated on the website.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Ensuring someone is available to receive the shipment.
  • Responding to shipping carrier communications.
  • Inspecting the package upon delivery.
  • Ensuring the delivery location is suitable for large appliances.

Any additional costs resulting from incorrect information or failed delivery attempts may be charged to the customer.

Consumer Rights

Customers have the right to:

  • Know the shipping cost before completing the purchase.
  • Receive an estimated delivery time.
  • Receive shipment tracking information whenever available.
  • Contact customer service regarding shipment status.
  • Receive products that match the order description.
  • Request returns or exchanges according to our Return & Refund Policy.

Inspection Upon Delivery

Customers are encouraged to inspect the package before accepting delivery.

If the package appears damaged:

  • Take clear photos or videos.
  • Report the damage to the delivery representative whenever possible.
  • Contact our customer service within 24 hours of receiving the order.

Please do not install or use any damaged product until the issue has been reviewed.

Damaged, Incorrect or Missing Items

If a product arrives damaged, incorrect, or incomplete, customers must contact us within 24 hours of delivery and provide:

  • Order number
  • Photos of the outer packaging
  • Photos or videos showing the issue
  • Shipping label (if applicable)

Each case will be reviewed individually in accordance with our Return & Exchange Policy.

Delivery Delays

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will coordinate with the shipping carrier and keep you informed until the order is delivered.

Failed Delivery

If delivery cannot be completed due to:

  • Incorrect address
  • No response from the customer
  • Refusal o receive the shipment without a product-related issue

The customer may be responsible for any additional shipping or redelivery charges.

Order Cancellation Before Shipment

Orders may be cancelled before they are handed over to the shipping company.

If the order has already been shipped, cancellation will be handled according to our Return & Refund Policy, and actual shipping charges may be deducted when applicable.

Customer Support

For any questions or shipping-related inquiries, please contact us through the contact information provided on our website.

To ensure faster assistance, please include your order number in all communications.

Customer Service: +966 598111298

Email: ْ[email protected]

Business Hours: Sunday – Thursday | 9:00 AM – 6:00 PM